Shipping and Return Policy

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We are glad to offer you the best shipping options, no matter where you live in Europe and the United States, satisfying our dear customers is very important to us. 

Providing you with premium service is our motivation!

 

Package shipment:

The packages will be shipped by our suppliers' warehouses from different countries: France, Spain, Italy, United States, UK and China.

*All of our manufacturers and suppliers have been checked by our team to ensure that the products are sourced ethically. 

 

Delivery delay: 

Europe: 10-20 Days

United States: 10-20 Days 

 

*This doesn’t include our 2-5 day processing time( business days (excl. weekends, holidays)

 

Tracking number:

Your shipping times depend on the shipping carrier 

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on our the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

*Please note that we are unable to redirect orders once they have shipped. 

* Edenlly is not responsible for customs duties and taxes applied in the country of delivery.

 

The number of packages:

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

Return Condition:
You have the possibility to return your order within 14 days since the delivery if you change your mind.
*Please note that you will have to cover the return cost of your order.

Refund Condition:
In order to be refunded, you have to send us by email the proof that your item has been returned ( for example carrier receipt..etc).
*The refund will be done within the 14 days.

If you have any other question or request, please contact us and we will be happy to answer you as soon as possible!

Contact@edenlly.com


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